We are looking to hire a Head of IT Service Management (ITSM) who will be responsible responsible for leading and managing the IT service management functions within the organization. This role and maintenance of IT service management frameworks and ensuring that IT services meet the needs of the closely with various stakeholders to align IT services with business goals, drive continuous improvement Strategy
and Practice Roll-out Administrative Tasks and Service Management Tasks · Provide administrative support practice · Assist with Service Management and the establishment of ITIL Service Management processes alongside Resolution and/or follow-up of open tasks, incidents, service requests, problems and changes within Institutional
Primary Role Accountabilities
Team Lead to lead the business/customer facing IT service management operations team Develop ITSM tactical approved IT service management strategies Collaborate to design customer focused IT services Lead the IT IT Service Management Operations team Builds relationships with key stakeholders Matric / Grade 12 Tertiary managing IT support, services, and key processes including incident, change, service request and major-incident
deploying and integrating new VAS features and services.
following requirements: Must have a Bachelors Degree in social sciences or equivalent Must have 8 -12 years experience
following requirements: Must have a Bachelors Degree in social sciences or equivalent Must have 8 -12 years experience
and competent Project Coordinator for our CPD department. The ideal candidate must be well presented, different service providers, via email and telephonically Place different types of orders with service providers project managers Facilitate meetings with different service providers to obtain updates and progress reports customer experience by delivering optimal customer service Ability to work under pressure Flexible Strong
and competent Project Coordinator for our CPD department. The ideal candidate must be well presented, different service providers, via email and telephonically Place different types of orders with service providers project managers Facilitate meetings with different service providers to obtain updates and progress reports customer experience by delivering optimal customer service Ability to work under pressure Flexible Strong
objectives. Direct and manage the provisioning of IT services to the sales operations of the business. They IT strategy, and other key targets for the IT department Provide leadership, direction, and coordination between sales and marketing support business departments. Develop expense and capital budgets, gain approval variances, and lost opportunities and operate the IT department within budget parameters. 24/7 availability in efforts Manage and provide oversight for end-to-end service delivery from Sales and Marketing IT team (including