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Head: Customer Support Services (FinTech) (JB4497) Rosebank; Johannesburg R65 000 – R80 000 CTC per month An innovative FinTech company seeks a Head of Customer Support Services to join their close-knit team plans into Africa. The Head of Customer Support is pivotal in ensuring customer satisfaction and enhancing experience. This role involves managing and growing the customer service team, improving efficiencies, and optimizing or more years of proven experience managing a customer service team that utilizes various support channels
and develop software solutions, designing or customizing software for client use to optimize operational improvement. Develop new applications to meet customer requirements. Improvement / Innovation: Identify and development of documentation. Consult with customers or other departments on project status, proposals specifications and performance requirements, or resolve customer problems. Prepare reports or correspondence concerning other engineering or scientific personnel. Advise customers about or perform maintenance of the software system
Science Provide technical assistance to staff and customers on hardware and software-related issues Install troubleshooting skills Strong communication and customer service skills R10 000 to R12 000 per Month Basic
li>Provide technical assistance to staff and customers on hardward and software related issues
testing conversions Coding and unit sizing customizations Designing, coding and testing interfaces System
project scope requirements with stakeholders Map customer requirements to existing system functionality self-driven Results driven Analytical Aptitude Customer Focused Logical&Critical Thinking Detail Driven User Interfaces Integration/System Configuration Customer Journey Mapping Critical thinking Design thinking
project scope requirements with stakeholders Map customer requirements to existing system functionality self-driven Results driven Analytical Aptitude Customer Focused Logical&Critical Thinking Detail Driven User Interfaces Integration/System Configuration Customer Journey Mapping Critical thinking Design thinking
development, configuration, deployment and support of customer software solutions, to participate in design and
development, configuration, deployment and support of customer software solutions, to participate in design and