liaise with end-user community/client via the Call Centre to assist with the resolution of more complex requests; Facilitate inbound communication via the Call Centre during peak hours; Build good relations with researching and sharing ideas on best practice in the Call Centre Service delivery; Maintain customer information
candidate. If you're looking for a dynamic career shift and meet the qualifications below, APPLY TODAY Got ability. Contact Bryce a t bryceme-merge.co.za or call him at 011 463 3633 to discuss this and other opportunities
for an IT Support Manager at their Distribution Centre in Centurion Efficient day to day running of the ideal candidate will have knowledge of Distribution Centre operating procedures and experience on the following
FTTB, Wireless, SD WAN, LTE, etc). Logging Support Calls on Manage Engine Service Desk (our ticketing system) Escalating Calls to Second Line Support or Vendor. Data Usage Reports. Following and Maintaining call logging experience with MS Office Suite as well as an ITIL based call logging program. Certification in A N or relevant
If youre looking for a dynamic career shift and meet the qualifications below, APPLY TODAY!
backups, patch distribution • maintenance of data centre environment – i.e. cabling, labelling, standards
improvement of CI/CD pipelines.
Reference: BIT003156-Sam-1 Calling Specialist React Developer An industry leader in the automotive industry
accordance with the agreed hours of operation within a shift model
· Usage of automation tools to monitor
Contact Nicole Flatscher on nicolede-merge.co.za or call her on 011 463 3633 to discuss this and other opportunities