This role requires a seasoned Call Centre Manager, with a strong debt collections background, to join
This role requires a seasoned Call Centre Manager, with a strong debt collections background, to join
are looking for a vibrant Quality Assurance (QA) Agent to join our team in Durban preferably with a minimum minimum of 1 year experience in a call centre environment. Design and implementation of QA scorecards for (including root cause), providing reporting at campaign, agent and work process levels, making recommendations Certificate is a minimum requirement). 1-2 years of call centre experience gained in a similar role (ideally supporting
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understanding of customer service, architecture and Contact Center platforms, tools and technologies. Demonstrate other technologies needed to operate customer contact centres Demonstrate deep understanding of customer focusing on Contact Centre's and Contact Center key metrics Excel with evaluation of emerging Contact Center issues. All round understanding of inbound and outbound contact centres & the various data and dialling in large scale corporate Contact Center applications. Recent Genesys Contact Center product experience
Specialist In this role, you will be the first point of contact for our customers, helping them resolve technical literacy · Able to work Shifts · 12 months contact centre experience (Technical support experience will
required of you: Collaborate with the 24/7 Response Centre, ensuring seamless support for their app users Experience with Agile software development and call centre/logistics environments. Excellent communication per annum negotiable on experience and ability. Contact Phindi a t phindileme-merge.co.za or call her at
IT Support Tech, City Centre, Durban City. Company Name: Almex Transport Solutions. We are looking for
staff, including education, training, and call centre specialists. ● Advises human resources on staffing