looking for a service deliver manager with ITIL that will play a critical role in managing and overseeing the delivery of services within DIGICITY. 1. Service Delivery Management - Oversee Service Delivery: Ensure Ensure that services are delivered to clients according to agreed-upon standards, timelines, and quality quality. - Service Level Agreements (SLAs): Monitor and manage SLAs to ensure compliance and address any issues issues promptly. 2. Client Relationship Management - Client Communication: Serve as the primary point
client is in need of a Service Manager to ensure optimal delivery of services with minimum disruption analysis, root cause analysis, and SLA metrics and management. Identify areas for improvement of overall customer CRM to be used for surveys Attend to customer service reviews at agreed frequency with the customers customers that all reporting, incident tracking and service delivery and assurance components are available customer contract queries and ensure delivery of services as per the contracted requirements Represent the
leader in the Office Automation industry is currently looking for a Service Operations Manager (Document Midrand, Gauteng. The CSSD Service Operations Manager is accountable for the management and delivery of the the Hardware Service portfolio to all customers and Channel Partners. The responsibilities include the overall performance management of critical service areas in the CSSD department which are: Field Service, Hardware training. Management of Hardware Service Products and Solutions. Management of hardware service portfolio
Development Solutions External Client Service Account Manager – Gauteng Permanent position Matric certificate/ working experience in the IT software solutions services rendered to EITHER: the Pension, Provident and Financial services /OR Healthcare Industries or other financial services Must have Project Managing working Software solutions and in SDLC and Agile Project Management businesses processes Experience gained in travelling to deployments to external client environment. Manage IT Software deployments Hotfixes, patches, release
We are looking for a Service Desk Manager to support Application Support teams across high-energy achiever, leader, and planner. The Service Desk Manager will be a single point for escalation and the Service Desk.
What you’ll do:
The service desk manager is responsible for managing daily operations of the service desk, managing the the service desk team, representing the team to other stakeholders, and helping to ensure that the service demands, a good service desk manager must have: The ability to build a cohesive team and to manage people effectively understanding of the strategic vision for the service desk and the ability to set the long-term direction Knowledge and understanding of best practices for service management. Strong communication skills, including the
requires the services of a Software Engineer (Advanced) - Midrand/Menlyn/Rosslyn/Home Office rotation Amazing migration/transformation of existing BMW IT Service Management processes and services from BMC Remedy platform to ServiceNow related to key topics included in the scope of services supported. Analyse KPIs to identify trends and Conducting IT service quality assurance, monitoring, and analyzing performance issues to ensure service standards levels of support, managing incidents, and ensuring continuous operation of IT services. Focusing on continual
Hire Resolve is seeking an IT Service Management Administrator for our client in the logistics industry experience in service delivery, incident and problem management, change management, event management, request request management, CMDB, and continuous service improvement. If you are a dynamic professional passionate align with organizational processes. Define and manage service-level agreements (SLAs). Engage with ITSM vendors relationships. Implement and maintain change management processes, workflows, and required adjustments
Hire Resolve is seeking an IT Service Management Administrator for our client in the logistics industry experience in service delivery, incident and problem management, change management, event management, request request management, CMDB, and continuous service improvement. If you are a dynamic professional passionate align with organizational processes. Define and manage service-level agreements (SLAs). Engage with ITSM vendors relationships. Implement and maintain change management processes, workflows, and required adjustments
The client services manager will form part of the dedicated team based at the Clients offices. The aim efficiency improvement initiatives. The client services manager will be accountable to identify savings opportunities commercials with all stakeholders Client Relationship Management Fully understand the clients business and identify conjunction with the client to meet specific client needs Manage client relationships with key decision makers within the clients needs throughout the Company People management Jointly responsible to appropriately staff the