looking for a service deliver manager with ITIL that will play a critical role in managing and overseeing the delivery of services within DIGICITY. 1. Service Delivery Management - Oversee Service Delivery: Ensure Ensure that services are delivered to clients according to agreed-upon standards, timelines, and quality quality. - Service Level Agreements (SLAs): Monitor and manage SLAs to ensure compliance and address any issues issues promptly. 2. Client Relationship Management - Client Communication: Serve as the primary point
Automation industry is currently looking for a Service Operations Manager (Document Solutions) to be based in Midrand Midrand, Gauteng. The CSSD Service Operations Manager is accountable for the management and delivery of the the Hardware Service portfolio to all customers and Channel Partners. The responsibilities include the overall performance management of critical service areas in the CSSD department which are: Field Service, Hardware Hardware Technical training. Management of Hardware Service Products and Solutions. Management of hardware service
Development Solutions External Client Service Account Manager – Gauteng Permanent position Matric certificate/ working experience in the IT software solutions services rendered to EITHER: the Pension, Provident and Financial services /OR Healthcare Industries or other financial services Must have Project Managing working Software solutions and in SDLC and Agile Project Management businesses processes Experience gained in travelling to deployments to external client environment. Manage IT Software deployments Hotfixes, patches, release
We are looking for a Service Desk Manager to support Application Support teams across high-energy achiever, leader, and planner. The Service Desk Manager will be a single point for escalation and the Service Desk.
What you’ll do:
The service desk manager is responsible for managing daily operations of the service desk, managing the the service desk team, representing the team to other stakeholders, and helping to ensure that the service demands, a good service desk manager must have: The ability to build a cohesive team and to manage people effectively understanding of the strategic vision for the service desk and the ability to set the long-term direction Knowledge and understanding of best practices for service management. Strong communication skills, including the
Hire Resolve is seeking an IT Service Management Administrator for our client in the logistics industry experience in service delivery, incident and problem management, change management, event management, request request management, CMDB, and continuous service improvement. If you are a dynamic professional passionate align with organizational processes. Define and manage service-level agreements (SLAs). Engage with ITSM vendors relationships. Implement and maintain change management processes, workflows, and required adjustments
Hire Resolve is seeking an IT Service Management Administrator for our client in the logistics industry experience in service delivery, incident and problem management, change management, event management, request request management, CMDB, and continuous service improvement. If you are a dynamic professional passionate align with organizational processes. Define and manage service-level agreements (SLAs). Engage with ITSM vendors relationships. Implement and maintain change management processes, workflows, and required adjustments
The client services manager will form part of the dedicated team based at the Clients offices. The aim efficiency improvement initiatives. The client services manager will be accountable to identify savings opportunities commercials with all stakeholders Client Relationship Management Fully understand the clients business and identify conjunction with the client to meet specific client needs Manage client relationships with key decision makers within the clients needs throughout the Company People management Jointly responsible to appropriately staff the
The client services manager will form part of the dedicated team based at the Clients offices. The aim efficiency improvement initiatives. The client services manager will be accountable to identify savings opportunities commercials with all stakeholders Client Relationship Management Fully understand the clients business and identify conjunction with the client to meet specific client needs Manage client relationships with key decision makers within the clients needs throughout the Company People management Jointly responsible to appropriately staff the
IT and Systems Project/Service Delivery Manager Hybrid JHB
Location: Johannesburg - Hybrid
Manager who will ensure existing IT Projects related to
and within their specified budgets. The Project Manager will work closely with the resident business analyst
Firstly, the candidate will be responsible for managing projects/assignments that arise in the ordinary
to be done). The second part of the role is to manage new projects related to the future IT Landscape