technical expertise and business needs to enhance IT service delivery. Proactively identify emerging technologies are in place to securely support the company's service offerings. KEY DUTIES AND RESPONSIBILITES: Databases for providing operational application database services to the organization. o Responsible for designing portfolio. o Owns, tracks and resolves database related incidents and requests. o Exemplify the desired resolves incidents within SLAs. o Reviews service-related reports (database backups, maintenance, monitoring)
provided IT services. Follow incident management protocols and restore provided IT services to normal operation respond, and escalate accordingly. Follow-up on all service interruption through to resolution while sending (Required) N A Experience and product specific training of System Monitoring tools Experience 5 Years' IT or ISP environment). Strong knowledge of IT service management including ITIL framework Experience
resolve environment related challenges • Identify and investigate product related errors • Plan and execute Support • First contact with customers on support related issues • Potential to move into a 2nd line support medium term • Investigate product and environment related issues • Add context to relay as much detail as Troubleshooting and product error investigation Market Related
distribution. Our cutting-edge technology and tailored services help businesses streamline their operations, improve