intra-day management processes for operations located in Cape Town, South Africa. To achieve business service ability to give and receive feedback with peers and business partners. • Must demonstrate sound arithmetic comprehension skills. RESPONSIBILITIES § Efficiently manage intra-day staffing and service level. § Provide intra-day management processes for operations located in Cape Town, South Africa. To achieve business service ability to give and receive feedback with peers and business partners. • Must demonstrate sound arithmetic
intra-day management processes for operations located in Cape Town, South Africa. To achieve business service ability to give and receive feedback with peers and business partners. • Must demonstrate sound arithmetic comprehension skills. RESPONSIBILITIES § Efficiently manage intra-day staffing and service level. § Provide intra-day management processes for operations located in Cape Town, South Africa. To achieve business service ability to give and receive feedback with peers and business partners. • Must demonstrate sound arithmetic
• Generates schedules accordingly to meet the business requirements enabling superior customer service communicating agent activity on multiple lines of businesses • Adjusts the schedules accordingly based on QUALIFICATIONS • 12 months minimum experience in Workforce Management • Dialer experience for outbound campaigns a Excellent skills in scheduling and real-time time management a must • Strong organizational skills to ensure • Generates schedules accordingly to meet the business requirements enabling superior customer service
• Generates schedules accordingly to meet the business requirements enabling superior customer service communicating agent activity on multiple lines of businesses • Adjusts the schedules accordingly based on QUALIFICATIONS • 12 months minimum experience in Workforce Management • Dialer experience for outbound campaigns a Excellent skills in scheduling and real-time time management a must • Strong organizational skills to ensure • Generates schedules accordingly to meet the business requirements enabling superior customer service