adherence to strategy • Monitors the inbound queue real-time while tracking, documenting and communicating agent scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staffing • must • Excellent skills in scheduling and real-time time management a must • Strong organizational skills effectively prioritize workload in a fast paced, real-time and frequently changing environment while remaining adherence to strategy • Monitors the inbound queue real-time while tracking, documenting and communicating agent
adherence to strategy • Monitors the inbound queue real-time while tracking, documenting and communicating agent scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staffing • must • Excellent skills in scheduling and real-time time management a must • Strong organizational skills effectively prioritize workload in a fast paced, real-time and frequently changing environment while remaining adherence to strategy • Monitors the inbound queue real-time while tracking, documenting and communicating agent
intra-day staffing and service level. § Provide timely, accurate reports on intra-day performance. § Monitor intra-day staffing and service level. § Provide timely, accurate reports on intra-day performance. § Monitor
intra-day staffing and service level. § Provide timely, accurate reports on intra-day performance. § Monitor intra-day staffing and service level. § Provide timely, accurate reports on intra-day performance. § Monitor