•Contribute to the implementation of a quality assurance process within the Internal and External call centers. •Provide input to process and system enhancements, especially in support of product, process or quality issues and Call Centre management. •Adhere to agreed process in order to deliver targeted operational results
•Contribute to the implementation of a quality assurance process within the Internal and External call centers. •Provide input to process and system enhancements, especially in support of product, process or quality issues and Call Centre management. •Adhere to agreed process in order to deliver targeted operational results