of the advisors; escalate as and when necessary. Assist dependants with the completion of claim documents medical benefits / processes to pensioners, and assist pensioners to make a decision on medical changes requested, according to the required standards. Manage all telephonic queries appropriately, capture messages
of the advisors; escalate as and when necessary. Assist dependants with the completion of claim documents medical benefits / processes to pensioners, and assist pensioners to make a decision on medical changes requested, according to the required standards. Manage all telephonic queries appropriately, capture messages