dialler and telephony systems within the call centre to optimise call campaigns and Agent productivity Changing and Supervisor when required • Monitor Inbound calls received from SMS's, adjust dial speeds accordingly 3 years working experience in Call Centre on Predictive diallers, Call Logging and Telephony systems systems • Telephony • Reporting • Call Logging • Analytical Skills • Computer Literacy • Planning and organising
perform a range of duties including answering phone calls, managing the switchboard, and maintaining the office Answer all client questions and incoming calls. Redirect phone calls to the appropriate department and take
office Answer, screen and forward incoming phone calls from all Group companies Ensure reception area is