dialler and telephony systems within the call centre to optimise call campaigns and Agent productivity Changing and Supervisor when required • Monitor Inbound calls received from SMS's, adjust dial speeds accordingly 3 years working experience in Call Centre on Predictive diallers, Call Logging and Telephony systems systems • Telephony • Reporting • Call Logging • Analytical Skills • Computer Literacy • Planning and organising
by discussing client requirements either via call centre or over e-mail advising on suitable options in
- dept knowledge of the Financial Intelligence centre Act Basic understanding of the ETF product requirements
- dept knowledge of the Financial Intelligence centre Act Basic understanding of the ETF product requirements
perform a range of duties including answering phone calls, managing the switchboard, and maintaining the office Answer all client questions and incoming calls. Redirect phone calls to the appropriate department and take
administration involved Answering & Screening calls Relaying accurate messages to relevant department/person
office Answer, screen and forward incoming phone calls from all Group companies Ensure reception area is
communication, including correspondence, email, and phone calls, responding in a timely manner. Coordinate office