PTA000008-JVDW-2 Purpose: Successfully support the OBS team by ensuring OBS order payment & delivery success maximum satisfaction for OBS customers Assist OBS team with analysis and improvement of customer processes operational plan to support business objectives and sales goals across business units Collaborate across functions business unit priorities Proactively manage online sales touchpoints including owned and partner sites Manage Manage online customer experience optimising for sales and customer sentiment, including: Process &
journeys and surveying customers Assist Ecommerce team with analysis and improvement of customer processes reports for decision making (sell-through rate, sales volumes, average order value, aged-inventory) Manage pricing according to BU requirements Brief marketing teams on GTM strategies Key responsibilities for this operational plan to support business objectives and sales goals across business units Collaborate across functions the product assortment performance, based on the sales, profitability, inventory, and customer satisfaction