branch and dealer staff. · Assist DPs with setting up training plans to upskill staff members to create with mentoring internal staff to ensure staff back up plans are in place. · Monitor staff morale at dealers business within their area of responsibility. · Follow ups on agreed action plans to be evaluated monthly/quarterly
customer interaction. Ensuring the customer is kept up-to-date of the new vehicle transaction at all times times. 2. Prospective customers are to be followed-up at least once a week per telephonic or email. 3. contacted at least once (1) times per month with a follow-up customer visit once a month. • CUSTOMER RETENTION your customer database, by continually following-up and diligently keeping the customer informed of national