full call center support is given to the Sales Administrators; Sales Consultants etc. to ensure efficient Manager Evaluation & Allocation of leads Administration of the Sales lead inbox : Acknowledgment of Recording of leads allocated & feedback Administration of Capitec Product Support Inbox Monitor the Consultant enquires Respond and resolve all queries Administration of GEPF; Capitec & CC Voice mail Allocation resolve all queries Capitec Declined Leads Administration Assess Capitec Branch Declines Contact clients