Motivate and manage performance of Head of Ops / Senior Ops Managers within the operation to ensure delivery plans. Review quarterly reports with Head of Ops / Senior Ops Managers and address areas of improvement. Executives have up to 5 Senior Ops Managers working for them with a ratio of 1 Senior Ops Manager to up to agents. Decision making and accountability of the Senior Ops Manager is reduced because of the additional of CRM system 10 years' experience working at a senior level leading a service driven contact centre.
commission kicks in after 3 million rand target. Senior level. Basic of R18 000 with no settling in allowance
commission kicks in after 3 million rand target. Senior level. Basic of R18 000 with no settling in allowance