Outsourcing (BPO) services specializing in
call center operations. We deliver high-quality customer
the quality-of-service delivery within our call
center operations. This role requires meticulous
monitoring programs to evaluate customer interactions (calls,
chats, emails) and operational processes
/>• Conduct regular audits and evaluations of call center agents’ performance against
established
and regulatory requirements
related to call center operations.
• Lead and mentor the quality
Outsourcing (BPO) services specializing in
call center operations. We deliver high-quality customer
the quality-of-service delivery within our call
center operations. This role requires meticulous
monitoring programs to evaluate customer interactions (calls,
chats, emails) and operational processes
/>• Conduct regular audits and evaluations of call center agents’ performance against
established
and regulatory requirements
related to call center operations.
• Lead and mentor the quality
Assessment and Training Management
- Sample Agents calls and ensure that are in line with the set script
Conduct analysis on QA / production / lead volumes / call ratios and conversion ratios.
- Contribute
in an Outbound Call Centre Sales Environment (Insurance Industry)
- 2 Years Call Centre Management
Working under pressure and deadline driven Ability to multi-task across many brands Salary: Market Related Benefits:
Safety Requirements. Must have strong ability to multi-task, stay organized and think on their feet. Good
Reliable Ability to work with a sense of urgency in a multi-tasking environment. Geographical knowledge of Gauteng
Reliable Ability to work with a sense of urgency in a multi-tasking environment. Geographical knowledge of Gauteng
levels. SMPP construction knowledge. Valid Passport Multi-tasking, self-motivated, energetic team player with
relationships with key opinion leaders and academic centers to ensure access to current medical and scientific
accurately by following calibration requirements and calling for repairs