General Assistant would there need to be able to work in any area of the business unit. 1. Provide customers suppliers 6. Complete Wash Bay activities 7. Customer Service 8. To uphold and promote the company values and
- Ensure that the rates supplied by agents and service providers are market related and wherever possible rates received from service providers.
- Negotiate rates with all service providers in the freight logistics industry.
- Build relationships with service providers and international agents.
staff is crucial, fostering a safe and productive work environment. Continuous evaluation and improvement addressing issues promptly and working closely with customer service, you ensure a seamless flow of goods goods and exceptional customer service. Responsibilities Customer Centricity: Prioritize understanding exceptionally high standards in every aspect of your work, driving your team to achieve and exceed those expectations Leadership: Engage deeply with all aspects of your work, maintaining a hands-on approach to ensure accuracy
was made Get feedback from the client regarding service - Handle unusual circumstances Know when additional able to deal with difficult clients - Be able to work with a team Be able to hand/take over files from documentation in advance in order to ensure client service Following up with clients when they do not respond department, but still retain accountability for the work Education - Exports Freight Controller must have
was made Get feedback from the client regarding service - Handle unusual circumstances Know when additional able to deal with difficult clients - Be able to work with a team Be able to hand/take over files from documentation in advance in order to ensure client service Following up with clients when they do not respond department, but still retain accountability for the work Education - Exports Freight Controller must have
detailed feedback and corrective acti on. Ensure service delivery to both external and internal clients Weekly department meeting Bi-annual staff appraisals. Work with sales to secure new business and retain existing and improvement. Implement and continuously review work instructions and SOPs are adhered to. Productivity implementati on within the team Ensure customer service standards to SLA's are met and implemented within gati on, ensure solid operati onal processes with Work instructi ons are in place. Client SOPs are implemented
detailed feedback and corrective acti on. Ensure service delivery to both external and internal clients Weekly department meeting Bi-annual staff appraisals. Work with sales to secure new business and retain existing and improvement. Implement and continuously review work instructions and SOPs are adhered to. Productivity implementati on within the team Ensure customer service standards to SLA's are met and implemented within gati on, ensure solid operati onal processes with Work instructi ons are in place. Client SOPs are implemented
Develop and monitor systems to manage operational work, operating processes and procedures. Maintain and on telecommunications skill. Excellent customer service skills. Analytical, pro-active, organised, innovative
up-to-date records of vehicle usage, mileage, and service history. Monitor fuel usage and support the implementation
up-to-date records of vehicle usage, mileage, and service history. Monitor fuel usage and support the implementation