about needed repairs and alternatives that can be offered in place of expensive repairs. Answering customer communication: Explain service recommendations and repairs in simple, understandable language. Avoid technical writing: Ensure written communication, like emails or repair orders, is clear, concise, and free of errors. timelines, costs, and potential issues related to repairs. This helps manage customer expectations and avoid customers updated on the progress of their vehicle repairs and inform them of any unexpected delays or changes