to take ‘Manager ‘calls (Talk offs). Drive quality requirements by listening to calls and holding regular assessments Conduct regular performance reviews with agents and take the necessary corrective action. Respond discussions Preparing reports and analysing campaign data to improve processes, ensure resources are properly replace agents or hire new agents depending on the needs of the business Managing all agent absence and with the Manager creating incentive plans to drive agent performance or special campaigns The TL needs to
to take ‘Manager ‘calls (Talk offs). Drive quality requirements by listening to calls and holding regular assessments Conduct regular performance reviews with agents and take the necessary corrective action. Respond discussions Preparing reports and analysing campaign data to improve processes, ensure resources are properly replace agents or hire new agents depending on the needs of the business Managing all agent absence and with the Manager creating incentive plans to drive agent performance or special campaigns The TL needs to
employees W e are looking for Collection agents to join our team to call Businesses & Customers on behalf behalf of a client based in US. The agent will be responsible for performing mostly outbound activities (together First party /3 rd party collections, Rep will be calling on behalf of the creditor as opposed to the collection Matric/ NQF LEVEL 4 Preferably 6-12 months USA call centre experience. For 1 st party collections, it will