satisfaction and engagement. b) Policy Support Assist customers with policy-related queries, renewals insurance software and customer relationship management (CRM) systems effectively. Maintain accurate customer problems. Escalate complex issues to higher management when necessary. g) Sales and Retention Identify cross-selling and up-selling insurance products. Assist in daily customer retention by providing excellent including call handling time and resolution rates. Manage time effectively to handle a high volume of calls
satisfaction and engagement. b) Policy Support Assist customers with policy-related queries, renewals insurance software and customer relationship management (CRM) systems effectively. Maintain accurate customer problems. Escalate complex issues to higher management when necessary. g) Sales and Retention Identify cross-selling and up-selling insurance products. Assist in daily customer retention by providing excellent including call handling time and resolution rates. Manage time effectively to handle a high volume of calls