Call Centre Manager - Western Cape A dynamic, innovative, and inspiring company providing fintech solutions sectors is looking for an experienced Call Centre Manager with Inbound, Outbound and Customer Service experience levels within the department ensuring workflow is managed Analysis of performance data ensuring that development ensuring KPI discussions are met and Performance Management in cases of underperformance Take proactive approach cost-effective running of the department Day-to-day management and motivation of staff in the operations centre
BUSINESS OPERATIONS MANAGER - Western Cape VitaGene, a growing business that is part of the Nurture Brands completing all relevant paperwork Assist with managing the office budget and expenses by ensuring cost-effective and marketing information Suggest and implement projects for continuous improvement of the operations Ensure are working effectively Management support of stock coordination Management of all staff. Requirements: continuous improvement Demonstrated ability to manage multiple priorities and deadlines. Monthly Salary:
Call Centre Manager - Western Cape A dynamic, innovative, and inspiring company providing fintech solutions sectors is looking for an experienced Call Centre Manager with Inbound, Outbound and Customer Service experience levels within the department ensuring workflow is managed Analysis of performance data ensuring that development ensuring KPI discussions are met and Performance Management in cases of underperformance Take proactive approach cost-effective running of the department Day-to-day management and motivation of staff in the operations centre
BUSINESS OPERATIONS MANAGER - Western Cape VitaGene, a growing business that is part of the Nurture Brands completing all relevant paperwork Assist with managing the office budget and expenses by ensuring cost-effective and marketing information Suggest and implement projects for continuous improvement of the operations Ensure are working effectively Management support of stock coordination Management of all staff. Requirements: continuous improvement Demonstrated ability to manage multiple priorities and deadlines. Monthly Salary:
make improvements in how the job gets done Time management Goal setting Communication Skills Core Competencies common sense Interacting with People: Is lively and projects enthusiasm; is talkative in making contact; is Conveying Self-Confidence: Is self-assured and projects inner confidence; is confident and determines from setbacks and obstructions; is jovial and projects cheerfulness Inviting Feedback: Is receptive to
make improvements in how the job gets done Time management Goal setting Communication Skills Core Competencies common sense Interacting with People: Is lively and projects enthusiasm; is talkative in making contact; is Conveying Self-Confidence: Is self-assured and projects inner confidence; is confident and determines from setbacks and obstructions; is jovial and projects cheerfulness Inviting Feedback: Is receptive to
DUTIES & RESPONSIBILITIES, NOT LIMITED TO: Managing inbound and outbound calls within the Service (internal and external) on the Case Management System (CMS) and manage the relevant cases / tickets within
DUTIES & RESPONSIBILITIES, NOT LIMITED TO: Managing inbound and outbound calls within the Service (internal and external) on the Case Management System (CMS) and manage the relevant cases / tickets within
agents (e.g. Social media support, reputation management,) The ideal candidates for our team would have:
agents (e.g. Social media support, reputation management,) The ideal candidates for our team would have: