We're URGENTLY seeking Customer Service Consultants - 3 Months Projec t | Pine Lands (Cape Town), for experience by being helpful and senseticve to othe Customers needs Deal with client enquireries via telephone(inbound escalations and complaints Effectively manage the customers expectations Matric or NQF level 4 / Grade 12 Experience ( 6 months) in Inbound / Outbound customer service contact centre role Ability to communicate
We're URGENTLY seeking Customer Service Consultants - 3 Months Projec t | Pine Lands (Cape Town), for experience by being helpful and senseticve to othe Customers needs Deal with client enquireries via telephone(inbound escalations and complaints Effectively manage the customers expectations Matric or NQF level 4 / Grade 12 Experience ( 6 months) in Inbound / Outbound customer service contact centre role Ability to communicate
Inbound/Outbound team to maintain and enhance customer satisfaction through First Contact Resolution objectives. Ensure that the highest standard of customer service is met through an efficient and effective effectiveness and customer satisfaction. Ensure staff are equipped and multi-skilled to enhance customer experience team's adherence to these requirements. Evaluate customer delight levels through Quality Assurance evaluations take appropriate remedial actions to maximize customer satisfaction. Develop strategies for the improvement
Contract - Centurion. The purpose is to Manage the customer support team ensuring the development and delivery efficient customer service operation that limits reputation damage and meets the needs of the customer in line standards, and regulatory requirements. The role of a customer support supervisor requires excellent listening considered Manage , coordinate, and track the customer service team activities to achieve agreed plans plans, targets, and objectives. Develop customer satisfaction goals and coordinate with the team to meet