leadership and interpersonal skills. Full MS Office package. Excellent computer literacy with the ability to
and/or Supervisor. Experience in a service and/or sales-oriented call/contact centre is a necessity. Thorough coaching methods, people management, sales generation and sales management, principles, and practices Thorough understanding of key measures of service, sales generation and its impact on interaction centre of CRM strategy and vision. Sound knowledge of Sales, Marketing and Distribution / Supply Chain processes