We're Urgently seeking Supervisor - Call Centre Agents - 6 Months Contract - Centurion. The purpose is to Manage the customer support team ensuring the development and delivery of a high quality and efficient customer service operation that limits reputation damage and meets the needs of the custome
and/or Supervisor. Experience in a service and/or sales-oriented call/contact centre is a necessity. Thorough coaching methods, people management, sales generation and sales management, principles, and practices Thorough understanding of key measures of service, sales generation and its impact on interaction centre of CRM strategy and vision. Sound knowledge of Sales, Marketing and Distribution / Supply Chain processes