Minimum of 1-2 years customer service experience and a proven customer service performance record; Experience attitude. THE CORE RESPONSIBILITIES WILL BE: Customer Service: Handling Customer Orders Maintaining ISO Standards members of staff through effective and efficient service delivery Always project a positive company image
5000 clients Job Description: •Improve customer service experience, create engaged customers and facilitate strategies focused towards that mission •Develop service procedures, policies and standards •Keep accurate accurate records and document customer service actions and discussions •Analyse statistics and compile accurate reports •Recruit, mentor and develop customer service agents and nurture an environment where they can
– Internal: CONTACT PURPOSE FREQUENCY Customer Services Officer Discuss customers' requirements As Required right attitude to the customer and the Customer Service Department at all times Ability to work methodically
Minimum of 1-2 years customer service experience and a proven customer service performance record; Experience attitude. THE CORE RESPONSIBILITIES WILL BE: Customer Service: Handling Quote Requests; Handling Customer Orders members of staff through effective and efficient service delivery; Always project a positive company image
execution and treating customers' requests to meet service commitment and improve customer satisfaction. Manage according to customer needs, agreement and defined service level • Proposes product alternatives in case of relevant partners to ensure on-time deliveries and service commitment • Proactively alerts customer in case case of any event, delay or failure regarding the service commitment and engages in the search for a solution satisfaction We are looking for someone from the customer service industry/Call centre. • Sales Generation • Customer
DESCRIPTION As a Customer Service orientated organisation, Company is seeking a Customer Service Operations Manager Company Customer Service Department. The Company Customer Service Department consists of Service Desk, Repair Customer Service Operations Manager role and key responsibilities: Management of the Service Desk, Repair Repair Centre/s & Technical Field Service Teams. Oversight and Management of the Team Leaders for the mentioned above. Management of the Service Desk to ensure optimal service and handling of Customer incidents
Group Ensure customer service is maintained at high standards Internal Customer Service between departments sales team Ensuring Customer Service Levels Ensuring Internal Customer Service levels Ensuring speedy and Minimum of 5 years in Internal Sales/Customer Service position KNOWLEDGE: Of basic business principles Internal Sales pricing structures Of Customer Service Principles Good oral and written communication
sites and sorters to ensure a high quality of service is offered, on-site, to our customers. • Effectively A & B level calls are completed Monthly. • Securing all PGS and Waste Partner collection notes and maintained • Always ensure that the vehicle is serviced according to arrangement • Always submit your Always keep the vehicle locked and parked away in a secure area • Report any issues timeously to Management
sites and sorters to ensure a high quality of service is offered, on-site, to our customers. • Effectively A & B level calls are completed Monthly. • Securing all PGS and Waste Partner collection notes and maintained • Always ensure that the vehicle is serviced according to arrangement • Always submit your Always keep the vehicle locked and parked away in a secure area • Report any issues timeously to Management
Mission / Objective Provide excellent customer service to walk-in customers and to provide administrative Business Results Role impacts directly on sales and service levels in the business suite by providing support assistance in managing and delivering on-site service (enquiries, transactional support) and sales support generation and retention Qualitative Customer service and retention ,compliance, audit Staff Supervised Reports): Main Responsibilities 25 % Customer service Responsible for the welcoming, hosting and general