Job Title : Customer Experience Analyst/Quality Assurance (German Speaking) Location : Woodstock Type dedicated to delivering exceptional customer experiences. They are committed to fostering a dynamic and customer-centricity. About the Role: The Customer Experience Analyst ensures top-notch customer interactions quality standards; Create and update customer experience reports; Analyze data to identify areas for improvement; PowerPoint, Outlook); At least 3 years of call center experience, with a minimum of 2 years in a quality role;
Client: Our client, a global leader in customer experience solutions, is committed to delivering exceptional client is seeking a motivated Trainer with BPO experience to inspire and develop their team. This role crucial part in ensuring superior customer service experiences. Ideal candidates excel in interpersonal communication period; Collaborate with Operations and Customer Experience to improve training effectiveness; Perform administrative Requirements: Minimum 2 years of BPO training experience; Expertise in team development; Results-oriented