customer interactions by monitoring and auditing calls, emails, and chats, conducting root cause analysis Participate in calibration sessions and build a call library; Conduct audits and onboarding for new hires; Word, PowerPoint, Outlook); At least 3 years of call center experience, with a minimum of 2 years in
reservations systems & handle outbound voice calls, written correspondence & other multimedia channels client service levels. • Demanding and time-sensitive call center environment
reservations systems & handle outbound voice calls, written correspondence & other multimedia channels client service levels. • Demanding and time-sensitive call center environment
reservations systems & handle outbound voice calls, written correspondence & other
multimedia
service levels.
• Demanding and time-sensitive call center environment
bookings. Overseeing and managing the service Centre's scheduling and workflow. Informing customers of has previously worked for an aftermarket service centres such as BOSCH, e-Car, Car Service City, CARtime