communicate fluently in English and Afrikaans • 1 year call centre or customer service experience Key Competencies:
knowledge of Tourism • Have effective experience in inbound and outbound tours. • Knowledge of fares construction
At least 1 year’s supervisory experience at an inbound tour company, along with previous senior consultant consultant experience of at least 10 years Safari/inbound travel experience Excellent systems knowledge –
customer interactions by monitoring and auditing calls, emails, and chats, conducting root cause analysis Participate in calibration sessions and build a call library; Conduct audits and onboarding for new hires; Word, PowerPoint, Outlook); At least 3 years of call center experience, with a minimum of 2 years in
reservations systems & handle outbound voice calls, written correspondence & other
multimedia
service levels.
• Demanding and time-sensitive call center environment