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Manage the operations of a call centre for a busy Courier business. We require an assertive, experienced experienced Manager who has excellent EXCEL, Google Sheets and CRM experience
Duties:
Day-to-Day Responsibilities:
OPERATIONS TEAM LEADER
Responsibilities:
Main Purpose of Job Key Competencies/S
Funeral Operations Consultants are the front line of support for clients and customers and they help ones. Funeral Operations Consultants work closely with the Operations Funeral Manager to assist grieving according to their preferred Packages. The Funeral operations Consultant also attracts potential customers Upselling for existing clients. Ultimately, Funeral operations Consultants process orders, prepare correspondences as intermediary and advocate for Relationship Management staff Participates in new initiatives, training
Requirements Key Performance Areas: Matric 3 years order management and/or sales administration Integrity Accuracy presentation Written communication The post Order Management appeared first on freerecruit.co.za .
policies and procedures
Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback actions or recognition initiatives as needed Operations Management Monitor call centre metrics and key performance success in managing contact centres Proven ability to work independently and efficiently manage a contact centre 7 years of management experience in a contact centre environment (Operations) Bachelor's degree decision-making skills Strong leadership and people management skills, capable of motivating and inspiring a
We are seeking a Client Service Manager to ensure that our clients receive the highest level of service for improvement Consult on incidents - check in Manage support tickets Review weekly reports for incidents client facing emails Primary Point of Contact for managers and supervisors Develop and implement strategies industry trends and best practices in client service management Requirements: - Qualification in business administration related field - Proven experience in client service management or a similar role - Excellent communication and
We are seeking a Client Service Manager to ensure that our clients receive the highest level of service for improvement Consult on incidents - check in Manage support tickets Review weekly reports for incidents client facing emails Primary Point of Contact for managers and supervisors Develop and implement strategies industry trends and best practices in client service management Requirements: - Qualification in business administration related field - Proven experience in client service management or a similar role - Excellent communication and
that is organised, meticulous, mature and self-managed. It's important that you come from a process driven