Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback initiatives as needed Operations Management Monitor call centre metrics and key performance indicators (KPIs) agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency contact centres Proven ability to work independently and efficiently manage a contact centre 7 years years of management experience in a contact centre environment (Operations) Bachelor's degree / Diploma in
Call Centre Agent, Randburg, Johannesburg. Company Name: DNR Assist. Job Type: Contract. DNR Assist is assistance & call center, established in 2005. We Specialize in Top Quality call center services – solutions, With a reliable call center analytics and reporting, workforce management, call accounting tools, and Answering Inbound calls, Handling customer complaints, Following up on customer calls, Updating Customer Completion of Grade 12. A minimum of 2 years’ experience in a call center environment. Language Proficiency:
within reasonable time frames; Inform the Customer Experience Manager if tickets/tasks are not attended to weekly/monthly reporting as required by the Customer Experience Manager.
Management responsibilities/reporting from the Customer Experience Manager in her absence; On-boarding training doubt this needs to be raised with the Customer Experience Manager; Ensure tasks allocated to you have been service orientation
Performance Management: Experience in monitoring and evaluating team performance
*THIS POSITION REQUIRES OUTBOUND CALL CENTRE EXPERIENCE*
Make a familys year
you have at least 18 months of outbound call centre experience in the Travel or Car Rental Industry, have
Certificate
At least 18 months of outbound call centre experience in the Travel or Car Rental Industry
OUTBOUND CALL CENTRE EXPERIENCE IS ESSENTIAL
Working
information is provided to the customer and that calls which cannot be resolved are escalated to correct limited to):
are a graduate and looking for work experience, then a call centre may just be the answer for you. In people between the ages of 18 – 30. NO PREVIOUS EXPERIENCE NECESSARY, TRAINING WILL BE PROVIDED Candidate Express a keen interest in administration, contact centre and customer service Salary R 3500.00 per month and on-going training and support. The post Call Centre Learnerships – Entry Level appeared first on
Busy, vibrant call centre has openings for experienced Call Centre Agents.
Requirem
Requirements:
Manage the operations of a call centre for a busy Courier business. We require an assertive, experienced who has excellent EXCEL, Google Sheets and CRM experience
Duties:
in their call center to fill the roles of Inbound Call Center Agents. No previous experience is needed and looking for work experience, we encourage you to apply. Duties: Receive calls from customers and answer plus training, commission, and incentives. The post Call Center Agent – Inbound appeared first on freerecruit
and technical service enquiries through inbound calls and provide end-to-end service.
Main
resolved. EDUCATION
strong>EDUCATION, QUALIFICATIONS, EXPERIENCE NECESSARY:
Ensure that the customers are called and the resolution is confirmed before queries
little supervision