qualification (Minimum NQF 5). Project Management & Supply Chain Management duties : To provide support support and accurate feedback to the Project Manager. To ensure newly Commissioned sites are on Monitoring of Customer Service. NQF5 in Project Management/supply chain management R7000
policies and procedures
that customer Service Level Agreement's are met. Manage Support Technicians (STs) to drive customer service costs. Capture information on Astea i.e. the call management system. Ensure that accuracy is maintained, and teams of potential violations. Adhere to Quality Management System procedures. Conduct quality assurance (preferable) 1 – 2 years' experience in call management within the IT managed services industry Computer Literacy e-mail) A very good ability to use ASTEA work order management Ability to draw computerised reports Ability
numerous different industries. Our company is owner-managed which ensures that we source only the highest quality Description: We are seeking an experienced Campaign Manager to join our team at Intellibpo. As a leader in vital role in driving performance excellence, managing team leaders and the client, whilst ensuring service efficiency and customer experience. Monitor and manage workforce planning, including staffing levels, Administration, Management, or a related field advantageous Proven experience (7 years) in campaign management and
numerous different industries. Our company is owner-managed which ensures that we source only the highest quality productivity in your team Be able to communicate Management Instructions and Discussions Ensuring that your network infrastructure. Experience with telecom project management and familiarity with relevant tools and methodologies Leadership skills: · Proven ability to lead and manage a technical team. Excellent interpersonal and communication multitasking abilities. Experience in performance management and team development. Additional Req: Strong
experience in a client services and relationship management role. Excellent verbal and written communication fast-paced and challenging environment. Able to manage time,prioritze and adhere to strict deadlines.
experience in a client services and relationship management role. Excellent verbal and written communication fast-paced and challenging environment. Able to manage time,prioritze and adhere to strict deadlines.
numerous different industries. Our company is owner-managed which ensures that we source only the highest quality
numerous different industries. Our company is owner-managed which ensures that we source only the highest quality
call center analytics and reporting, workforce management, call accounting tools, and more. Answering Inbound