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Customer service / support
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Customer Support Supervisor Centurion
Smartops Ltd
South Africa
the accuracy of information in a timely manner. Manage , coordinate, and track the customer service team effective and efficient admin operation. Generate daily, weekly, and monthly management reports. Prioritise customer capabilities and experience. Active performance management of operational teams. Undertake any additional tasks or responsibilities as reasonably expected by management. Contribute to a culture of service excellence agreements and actively manage adherence to schedule. Comply with standard operating procedures. Ensure compliance
share this job on whatsappCustomer Support Supervisor Market Related
Smartops LtdSouth Africa
the accuracy of information in a timely manner. Manage , coordinate, and track the customer service team effective and efficient admin operation. Generate daily, weekly, and monthly management reports. Prioritise customer capabilities and experience. Active performance management of operational teams. Undertake any additional tasks or responsibilities as reasonably expected by management. Contribute to a culture of service excellence agreements and actively manage adherence to schedule. Comply with standard operating procedures. Ensure compliance
Customer Support Agent Centurion
Smartops LtdSouth Africa
Medical-Health Insurance Funeral Cover Job Responsibilities: Manage large amounts of inbound and outbound calls in checks, to ensure effective and efficient admin operation. Update customer account/details with necessary and customer contentment. Convey feedback to Management about product matters, service patterns, and addressing concerns empathetically, and proactively managing potential issues. Assess own performance through measures are practiced. Comply with standard operating procedures. Ensure compliance with company policies
Customer Support Agent Market Related
Smartops LtdSouth Africa
Medical-Health Insurance Funeral Cover Job Responsibilities: Manage large amounts of inbound and outbound calls in checks, to ensure effective and efficient admin operation. Update customer account/details with necessary and customer contentment. Convey feedback to Management about product matters, service patterns, and addressing concerns empathetically, and proactively managing potential issues. Assess own performance through measures are practiced. Comply with standard operating procedures. Ensure compliance with company policies
Junior Quality Assurance/quality Control Agent Market Related
Smartops LtdSouth Africa
and areas of improvement. Present findings to management and recommend actionable strategies to improve them into the QA/QC process. Compliance and Risk Management: Ensure that all customer interactions comply and training. Strong organizational and time management skills. Personal Attributes: High level of integrity
Quality Control Agent Centurion
Smartops LtdSouth Africa
and areas of improvement. Present findings to management and recommend actionable strategies to improve them into the QA/QC process. Compliance and Risk Management: Ensure that all customer interactions comply and training. Strong organizational and time management skills. Personal Attributes: High level of integrity
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