ever cold call. How you'll role You'll develop and manage customer relationships that promote retention and technical issues is beneficial. What you'll do Manage the client relationships as soon as campaigns have autonomously vs the problems that need senior management Own the solution that you and the team come up things that work well etc) share these with senior management Where appropriate and relevant, on-sell and up-sell year of experience in customer service/account management Microsoft Office experience CRM system knowledge
Medical-Health Insurance Funeral Cover Job Responsibilities: Manage large amounts of inbound and outbound calls in pending matters to secure resolutions and customer contentment. Convey feedback to Management about product addressing concerns empathetically, and proactively managing potential issues. Assess own performance through
Medical-Health Insurance Funeral Cover Job Responsibilities: Manage large amounts of inbound and outbound calls in pending matters to secure resolutions and customer contentment. Convey feedback to Management about product addressing concerns empathetically, and proactively managing potential issues. Assess own performance through
the accuracy of information in a timely manner. Manage , coordinate, and track the customer service team operation. Generate daily, weekly, and monthly management reports. Prioritise customer queries and ensure capabilities and experience. Active performance management of operational teams. Undertake any additional or responsibilities as reasonably expected by management. Contribute to a culture of service excellence requirements and service level agreements and actively manage adherence to schedule. Comply with standard operating
the accuracy of information in a timely manner. Manage , coordinate, and track the customer service team operation. Generate daily, weekly, and monthly management reports. Prioritise customer queries and ensure capabilities and experience. Active performance management of operational teams. Undertake any additional or responsibilities as reasonably expected by management. Contribute to a culture of service excellence requirements and service level agreements and actively manage adherence to schedule. Comply with standard operating
and areas of improvement. Present findings to management and recommend actionable strategies to improve them into the QA/QC process. Compliance and Risk Management: Ensure that all customer interactions comply and training. Strong organizational and time management skills. Personal Attributes: High level of integrity
and areas of improvement. Present findings to management and recommend actionable strategies to improve them into the QA/QC process. Compliance and Risk Management: Ensure that all customer interactions comply and training. Strong organizational and time management skills. Personal Attributes: High level of integrity