policies and procedures
that customer Service Level Agreement's are met. Manage Support Technicians (STs) to drive customer service costs. Capture information on Astea i.e. the call management system. Ensure that accuracy is maintained, and teams of potential violations. Adhere to Quality Management System procedures. Conduct quality assurance (preferable) 1 – 2 years' experience in call management within the IT managed services industry Computer Literacy e-mail) A very good ability to use ASTEA work order management Ability to draw computerised reports Ability
numerous different industries. Our company is owner-managed which ensures that we source only the highest quality Description: We are seeking an experienced Campaign Manager to join our team at Intellibpo. As a leader in vital role in driving performance excellence, managing team leaders and the client, whilst ensuring service efficiency and customer experience. Monitor and manage workforce planning, including staffing levels, Administration, Management, or a related field advantageous Proven experience (7 years) in campaign management and
qualification (Minimum NQF 5). Project Management & Supply Chain Management duties : To provide support and and accurate feedback to the Project Manager. To ensure newly Commissioned sites are on Monitoring and Customer Service. NQF5 in Project Management/supply chain management R7000
currently looking for CIC Team Leader to coordinate, manage and control the activities of the Inbound/Outbound through First Contact Resolution and effective Case Management to meet organizational and operational objectives and procedures in end-to-end processing, risk management and workflow and ensure the team's adherence interactions to reduce any potential risks. Continuously manage resource capacity to ensure workload balancing Expectations Manage people development initiatives and processes such as performance management, succession
Months Contract - Centurion. The purpose is to Manage the customer support team ensuring the development meet the minimum requirements will be considered Manage , coordinate, and track the customer service team problem-solving skills. Good understanding of management practices and techniques. Excellent leadership diploma/Degree advantageous . 3 years relevant experience managing staff in customer support/ call centre environment skills. Ability to multi-task, prioritize, and manage time effectively. MUST have SUPERVISOR customer
numerous different industries. Our company is owner-managed which ensures that we source only the highest quality productivity in your team Be able to communicate Management Instructions and Discussions Ensuring that your infrastructure. Experience with telecom project management and familiarity with relevant tools and methodologies Leadership skills: · Proven ability to lead and manage a technical team. Excellent interpersonal and communication multitasking abilities. Experience in performance management and team development. Additional Req: Strong
meeting reports to manager or supervisor. Provide support and assistance to other management teams. Revise distribute contractual referrals. Provide feedback to management on areas of improvements. Recommend implementation
meeting reports to manager or supervisor. Provide support and assistance to other management teams. Revise distribute contractual referrals. Provide feedback to management on areas of improvements. Recommend implementation
experience in a client services and relationship management role. Excellent verbal and written communication fast-paced and challenging environment. Able to manage time,prioritze and adhere to strict deadlines.