policies and procedures
that customer Service Level Agreement's are met. Manage Support Technicians (STs) to drive customer service costs. Capture information on Astea i.e. the call management system. Ensure that accuracy is maintained, and teams of potential violations. Adhere to Quality Management System procedures. Conduct quality assurance (preferable) 1 – 2 years' experience in call management within the IT managed services industry Computer Literacy e-mail) A very good ability to use ASTEA work order management Ability to draw computerised reports Ability
numerous different industries. Our company is owner-managed which ensures that we source only the highest quality Description: We are seeking an experienced Campaign Manager to join our team at Intellibpo. As a leader in vital role in driving performance excellence, managing team leaders and the client, whilst ensuring service efficiency and customer experience. Monitor and manage workforce planning, including staffing levels, Administration, Management, or a related field advantageous Proven experience (7 years) in campaign management and
Company Name: DNR Assist. Job Type: Contract. DNR Assist is a leading Roadside assistance & call center call center analytics and reporting, workforce management, call accounting tools, and more. Answering Inbound
Customer Service Agent is responsible to effectively assist customers with general and specific queries. It y to build customer loyalty
meeting reports to manager or supervisor. Provide support and assistance to other management teams. Revise distribute contractual referrals. Provide feedback to management on areas of improvements. Recommend implementation
meeting reports to manager or supervisor. Provide support and assistance to other management teams. Revise distribute contractual referrals. Provide feedback to management on areas of improvements. Recommend implementation
support through creation, engagement and lead management of clients digitally, telephonically and on the application and call time targets per day are met. Assist the marketing team identify monthly activations
support through creation, engagement and lead management of clients digitally, telephonically and on the application and call time targets per day are met. Assist the marketing team identify monthly activations
NOT CURRENTLY RESIDING IN CAPE TOWN, I CAN NOT ASSIST YOU This is a role where you will serve as the