To ensure the effective management of all aspects of the campaign to ensure service delivery against Operations Manager Operating Rhythm and monitor adherence to the Team Leader Operating Rhythm Management of the Leaders. Provide a Subject Matter expert role Management of the Team Leaders Provide daily direction and Financial Management Collate and recommend Overtime Propose incentives for the team for Line Manager approval according to standard guidelines and accepted work practices / norms Refers issues not covered by procedures
To manage and lead the Contact Centre Team, communicating organizational goals, safety practices, and participating in hiring and training, and keeping management updated on team performance. Operations: Monitor customer service levels Use quality monitoring data management systems Monitor customer queries/complaints and corrective action to rectify deficiencies People Management: Manage and lead the Contact Centre team Identify Identify areas of development Coach and manage individual/team performance Reporting: Monitor daily helpdesk
responsible for providing exceptional customer service, managing service appointments, and ensuring that all automotive timelines, and costs. 2. Service Management: Schedule service appointments and manage the service workflow to Utilize Autoline or similar dealership software to manage service records and track progress. 4. Sales and the latest automotive technologies and service practices. 6. Customer Follow-Up: Conduct follow-up calls customer service and communication skills. Ability to manage multiple tasks and work efficiently in a fast-paced
Centre Operator will report to the Command Centre Manager. KEY RESPONSIBILITIES: •Enforce the Company's ‘Code Report Writing •Incident Management •Roster Monitoring •Report to Senior Management CLEANING COMMAND CENTRE CENTRE OPERATOR Manage cleaning rosters, attendances and devices •Drive Compliance •Capturing of leave •Support
Centre Operator will report to the Command Centre Manager. KEY RESPONSIBILITIES: •Enforce the Company's ‘Code Report Writing •Incident Management •Roster Monitoring •Report to Senior Management CLEANING COMMAND CENTRE CENTRE OPERATOR Manage cleaning rosters, attendances and devices •Drive Compliance •Capturing of leave •Support
dynamic and will involve tasks from every aspect of managing air reservations and interacting with guests, reservations Issue tickets, refunds and exchanges on Sabre Manage payments, seat assignments, special requests on
information accurately. Using the CRM system to manage data and track orders. Liaising with production of jobs, delivery dates, and production plans. Managing customer queries effectively and efficiently Communicating
information accurately. Using the CRM system to manage data and track orders. Liaising with production of jobs, delivery dates, and production plans. Managing customer queries effectively and efficiently Communicating
of the status of repairs and general data base management and updating of details.
Supervisor will be reporting directly to the Contracts Manager KEY RESPONSIBILITIES: •Enforce the Company's ‘Code discipline on any non-conformance •Feedback to Site Manager for any Operational challenges with proposed solutions