As the Client Services Team Leader at Sopema Funerals, you will be responsible for overseeing the day-to-day day-to-day operations of the client services team, ensuring the delivery of high-quality service and maintaining play a critical role in leading and motivating the team to achieve and exceed performance targets while Responsibilities: Team Leadership: Provide strong leadership to the client services team, offering guidance guidance, support, and mentorship. Set clear team objectives and provide regular feedback to encourage professional
As the Client Services Team Leader at Sopema Funerals, you will be responsible for overseeing the day-to-day day-to-day operations of the client services team, ensuring the delivery of high-quality service and maintaining play a critical role in leading and motivating the team to achieve and exceed performance targets while Responsibilities: Team Leadership: Provide strong leadership to the client services team, offering guidance guidance, support, and mentorship. Set clear team objectives and provide regular feedback to encourage professional
To manage and lead the Contact Centre Team, communicating organizational goals, safety practices, and and deadlines. The role involves motivating team members, assessing performance, participating in hiring and training, and keeping management updated on team performance. Operations: Monitor inbound and outbound the Contact Centre team Identify areas of development Coach and manage individual/team performance Reporting: helpdesk reports Provide trend data analysis to team and management Minimum Requirements: Education:
Service Team Leader to join their team. Manage, coordinate and track the Customer Service team activities schedule • Address breaches of policy and process with team member to ensure it gets resolved and to eliminate control self-assessments. • Motivate customer service team members to perform at their best by living the values environment. • Monitor, coach and develop customer service team members to ensure that they maximise their performance • Active performance management of operational teams • Builds relationships with key stakeholders in
systems and flight control are added advantages Market Related
Our client located in Tyger Waterfront, is seeking an Insurance Administrator, to be responsible for tasks such as managing insurance policies; handling claims; providing customer service; and ensuring organisational efficiency. Managing insurance policies Handling claims Customer Service Ensuring o
High Energy Individual Sound Computer Knowledge Market Related
escalating outstanding cases to vendor / internal teams Ensuring that everything is recorded on the CMS interpersonal skills. Able to function well as part of a team. Excellent verbal and written communication. Must
customer satisfaction. Completed degree/ diploma in Marketing/ Public Relations/ Communications/ Media Studies
Escalate all unresolved queries to back office, team leader/supervisor/manager for further investigation YEAR RELEVANT WORKING EXPERIENCE (DEBT COLLECTION) Market Related with benefits Medical Aid Provident Fund