JOB DESCRIPTION Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast-paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionali
Job Description: Providing excellent service with a key focus on doing the right thing for each customer - deliver solutions that meet their individual needs. Identifying vulnerable customers and adapting approach, providing additional support when required. Handling escalated customer queries with
Job Description: As a Customer Service Advisor at Virgin Media O2 (VMO2) you will be a key player in the company's customer relations. You will serve as the first point of contact for customers, answering inquiries, making product recommendations, and providing information about services or products
Job Description: Role Objective As a member of a highly skilled and motivated team, you will communicate with customers to identify specific needs, whilst delivering a market leading trading experience to increase the profitability of the business and remaining committed to treating our customers fa
Job Description: In this role you will be responsible for completing interactions with our customers by resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corr
We are currently looking for CIC Team Leader to coordinate, manage and control the activities of the Inbound/Outbound team to maintain and enhance customer satisfaction through First Contact Resolution and effective Case Management to meet organizational and operational objectives. Ensure that the h
JOB DESCRIPTION In this role, you'll be tasked with ensuring the achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities include upholding transaction quality within predefined parameters and controlling claim costs to minimize leakage. Maintaining ac
Assist senior estimators with rate requests and provide support in terms of administration, estimates and the day-to-day processes in the estimates department. Compile Agent estimates, and other estimates as per capability. To ensure that agent estimates, client estimates, and prospect estimates are
Job Description: Role: Customer Advisor Role Objective As a member of a highly skilled and motivated team, you will communicate with customers to identify specific needs, whilst delivering a market leading customer service/experience to increase the profitability of the business and remaining commit
Job Description: Role: Customer Service Advisor Role Objective As a member of a highly skilled and motivated team, you will communicate with customers to identify specific needs, whilst delivering a market leading customer service/experience to increase the profitability of the business and remainin