Leading Financial Services Client requires a Call Centre Manager who has Inbound, Outbound and Customer Responsible for the effective running of the Operations centre Training and leading the Operations team Overseeing Head Of Operations Map and continuously review call centre and operational processes to identify untapped Qualification Min 10 years in- and outbound call centre sales, customer service and staff management experience
Property Investment Company, is looking for a Call Centre Manager to join their team in Cape Town . 1. smooth running of the call centre operations, handling inbound and outbound calls efficiently. Resource Allocation: Manage and allocate resources to meet call volumes and maintain service levels. Capacity vs Monitor and analyze performance metrics, such as call wait times, resolution rates, and customer satisfaction Team Management: Lead and supervise a team of call centre agents, providing guidance, support, and feedback
Leading Financial Services Client requires a Call Centre Manager who has Inbound, Outbound and Customer Responsible for the effective running of the Operations centre Training and leading the Operations team Overseeing Head Of Operations Map and continuously review call centre and operational processes to identify untapped Qualification Min 10 years in- and outbound call centre sales, customer service and staff management experience
Property Investment Company, is looking for a Call Centre Manager to join their team in Cape Town . 1. smooth running of the call centre operations, handling inbound and outbound calls efficiently. Resource Allocation: Manage and allocate resources to meet call volumes and maintain service levels. Capacity vs Monitor and analyze performance metrics, such as call wait times, resolution rates, and customer satisfaction Team Management: Lead and supervise a team of call centre agents, providing guidance, support, and feedback
Representative (Sales Support) will play a crucial role in assisting our International
sales team by providing
processing, and issue resolution.
- Support the sales team with administrative tasks, including preparing
/>- Proven experience in a customer service or sales support role.
- Excellent verbal and written
Waterfront is on the lookout for a German Speaking Consultant to join the team on a full time basis. The Ideal
reservations systems & handle outbound voice calls, written correspondence & other
multimedia
service levels.
• Demanding and time-sensitive call center environment
Waterfront is on the lookout for a Greek Speaking Consultant to join the team on a full time basis. The Ideal reservations systems & handle outbound voice calls, written correspondence & other multimedia channels client service levels. • Demanding and time-sensitive call center environment
continuous delivery of service excellence in a sales/recontacting environment. In this role you will Experience: • 12 - 24 months experience in a Sales Call Center environment Working Relationships Internal: and questions Handle complex issues. Strong sales acumen. Problem Solving: Quick thinking and resourcefulness patterns as per operational requirements. Our Call Centre is operational 365 days per year (including Christmas progressive career path to help you develop in your Call center career. Comprehensive product training
Waterfront is on the lookout for a Greek Speaking Consultant to join the team on a full time basis. The Ideal reservations systems & handle outbound voice calls, written correspondence & other multimedia channels client service levels. • Demanding and time-sensitive call center environment
customer experience through First Contact Resolution Call handling quality, including taking ownership of Satisfaction Survey analytics, to ensure that the consultants take appropriate remedial actions to maximize creating a pro-learning environment. Ensure consultants are trained on a regular basis on products, services Supervisor. Experience in a service and/or sales-oriented call/contact centre is a necessity. Thorough understanding coaching methods, people management, sales generation and sales management, principles, and practices