communications (phone calls, emails, and other channels) and manage customer product and other enquiries. Accurately
communications (phone calls, emails, and other channels) and manage customer product and other enquiries. Accurately
Requirements Key Performance Areas: Matric 3 years order management and/or sales administration Integrity Accuracy presentation Written communication The post Order Management appeared first on freerecruit.co.za .
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Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback recognition initiatives as needed Operations Management Monitor call centre metrics and key performance success in managing contact centres Proven ability to work independently and efficiently manage a contact contact centre 7 years of management experience in a contact centre environment (Operations) Bachelor's degree decision-making skills Strong leadership and people management skills, capable of motivating and inspiring a
We are seeking a Client Service Manager to ensure that our clients receive the highest level of service for improvement Consult on incidents - check in Manage support tickets Review weekly reports for incidents client facing emails Primary Point of Contact for managers and supervisors Develop and implement strategies industry trends and best practices in client service management Requirements: - Qualification in business administration related field - Proven experience in client service management or a similar role - Excellent communication and
We are seeking a Client Service Manager to ensure that our clients receive the highest level of service for improvement Consult on incidents - check in Manage support tickets Review weekly reports for incidents client facing emails Primary Point of Contact for managers and supervisors Develop and implement strategies industry trends and best practices in client service management Requirements: - Qualification in business administration related field - Proven experience in client service management or a similar role - Excellent communication and
that is organised, meticulous, mature and self-managed. It's important that you come from a process driven
that customer Service Level Agreement's are met. Manage Support Technicians (STs) to drive customer service costs. Capture information on Astea i.e. the call management system. Ensure that accuracy is maintained, and teams of potential violations. Adhere to Quality Management System procedures. Conduct quality assurance (preferable) 1 – 2 years' experience in call management within the IT managed services industry Computer Literacy e-mail) A very good ability to use ASTEA work order management Ability to draw computerised reports Ability
CLIENT SERVICES / SITE MANAGER required for a leading Security Group to oversee security operations and regulations, and maintaining client satisfaction Managing security officers, rosters, leave and postings Preparing incident reports, daily site visit reports, managing budgets, conducting security assessments. Meetings years' experience in the security industry in the management of security officers Good knowledge of security investigations, drafting of security job descriptions, managing security officer's leave Good knowledge of easy