RESPONSIBILITIES: ● Responsible for the supervision of a quality Contact Centre with regard to receiving manual Centre; ● Responsible for the supervision of a quality Contact Centre with regard to attending to written received; ● Responsible for the supervision of a quality Contact Centre with regard to attending and resolving
statistics to determine customer service levels Use quality monitoring data management systems Monitor customer Ensure correct procedures for logging calls Assess quality of contact centre staff performance Coordinate
automotive work provided to customers meets company quality standards Invoice and collect payment from customers
automotive work provided to customers meets company quality standards Invoice and collect payment from customers
and levels of accuracy Sets high standards for quality and quantity and works in a systematic, methodical
evaluate Team Leader performance and conduct regular quality assurance checks of calls and adherence to client departmental procedures. Create and maintain a high-quality work environment so team members are motivated
Detail-oriented with a commitment to accuracy and quality. Valid driver's license. Newcastle residency required