Nelspruit.
Job DescriptionJunior Management / Management support couple (Lodge anchor; Field guide/maintenance looking to recruit an energetic and enthusiastic management support couple (lodge anchor/maintenance/field
Couple will be required to cover all aspects of lodge management when senior management on leave.
She:
/>Responsible for assisting lodge manager in all areas of lodge management; reservations, office administration
administration, front of house and service, lodge staff management, marketing
Him: Field guide/lodge
surrounds Clear criminal record SARS Certificate Bank Account Verification Police Clearance Certificate The post
To manage and lead the Contact Centre Team, communicating organizational goals, safety practices, and participating in hiring and training, and keeping management updated on team performance. Operations: Monitor customer service levels Use quality monitoring data management systems Monitor customer queries/complaints and corrective action to rectify deficiencies People Management: Manage and lead the Contact Centre team Identify Identify areas of development Coach and manage individual/team performance Reporting: Monitor daily helpdesk
first contact within the Clients Relationship Management environment
The incumbent will be responsible regarding outstanding queries.
Relationship management on any changes happening in the various sections consolidated/escalation lists to the supervisor.
REQUIREMENTS:
An appropriate three-year tertiary insurance/employee benefits or client relationship management/client care preferably in Life Insurance or Employee insurance/employee benefits or client relationship management/client care preferably in Life Insurance or Employee
systematic, methodical and orderly manner. Time management and planning skills Ability to effectively prioritize tertiary qualification (advantage) Specific Requirements: Not be engaged in post Matric studies or formal
in the use Microsoft Office Suite; Sound time management skills; High level of confidentiality and ability registering of all documents onto the Electronic Data Management System adhering to recordkeeping policies and
customer feedback. Fleet Management Vehicle Availability: Monitor and manage vehicle availability to ensure