Description
Junior Management / Management support couple (Lodge anchor; Field guide/maintenance assistant)
management support couple (lodge anchor/maintenance/field
required to cover all aspects of lodge management when senior management on leave.
She: Lodge Anchor
Responsible for assisting lodge manager in all areas of lodge management; reservations, office administration
administration, front of house and service, lodge staff management, marketing
Him: Field guide/lodge
Greeting Customers: Welcome customers warmly and assist them with their rental needs. Answering Inquiries: customer feedback. Fleet Management Vehicle Availability: Monitor and manage vehicle availability to ensure necessary. Additional Duties Marketing Support: Assist in promotional activities and campaigns to attract
To manage and lead the Contact Centre Team, communicating organizational goals, safety practices, and participating in hiring and training, and keeping management updated on team performance. Operations: Monitor customer service levels Use quality monitoring data management systems Monitor customer queries/complaints and corrective action to rectify deficiencies People Management: Manage and lead the Contact Centre team Identify Identify areas of development Coach and manage individual/team performance Reporting: Monitor daily helpdesk
first contact within the Clients Relationship Management environment
The incumbent will be responsible regarding outstanding queries.
Relationship management on any changes happening in the various sections insurance/employee benefits or client relationship management/client care preferably in Life Insurance or Employee insurance/employee benefits or client relationship management/client care preferably in Life Insurance or Employee communicate with clients.
Time management skills
Self-management being able to work independently
in the use Microsoft Office Suite; Sound time management skills; High level of confidentiality and ability registering of all documents onto the Electronic Data Management System adhering to recordkeeping policies and
systematic, methodical and orderly manner. Time management and planning skills Ability to effectively prioritize