Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback initiatives as needed Operations Management Monitor call centre metrics and key performance indicators (KPIs) agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency making data-driven decisions Proficiency in using call centre software, CRM systems, and reporting tools (Dreamtec
Main Purpose of Position:
The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct sta
international time zones. 1-year international call centre experience – required. R10 000 to R13 000 Plus
experience in training staff in the international Call Centre (BPO) industry. Responsibilities: Training coordination training staff in a call centre environment. Experience in a BPO outsource call centres servicing international
We provide a variety of call centre, customer care, sales, claims, administration and office-based services uninterrupted support services. We are looking for a call centre Customer Care and QA Team Leaders to join and Daily / Weekly / Monthly Monitoring the Floor (Call Centre) Attend Daily / Weekly / Monthly meetings Pull international time zones. 3 -year international call centre Team Leader experience – required. Basic Salary:
adhere to strict deadlines. Experience in the call centre or retail industry is advantegeous.
adhere to strict deadlines. Experience in the call centre or retail industry is advantegeous.
Customer Service Agents
Based in BryanstonÂ
Shifts between 07:00 am- 19:00 pm
Working from Monday to Sunday includ