Contact Centre Team Coach
Based in Randburg
Fixed term contract
The position of the Team Coach is to lead an inbound voice/messaging customer servic
understanding and adherence to Salesforce and administrative system processes; Ensure that the process of checks are attended to before submission to the administration team within SLA. Ensure that instructions/queries instructions/queries are attended to and submitted to administrative team within SLA Strengthen relationships between between Service and Support team and administration teams to ensure effective service and support is provided
understanding and adherence to Salesforce and administrative system processes; Ensure that the process of checks are attended to before submission to the administration team within SLA. Ensure that instructions/queries instructions/queries are attended to and submitted to administrative team within SLA Strengthen relationships between between Service and Support team and administration teams to ensure effective service and support is provided