responsible to effectively assist customers with general and specific queries. It is imperative that accurate Xhosa
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adapting your approach depending on individual needs and requirements. Ensuring that all queries are products,programs,processes and policies. 2 years experience in a client services and relationship management external and internal stakeholders. Helpdesk support experience is an advantage. High attention to detail and and service-orientated. Comfortable working in a fast-paced and challenging environment. Able to manage time,prioritze and adhere to strict deadlines. Experience in the call centre or retail industry is advantegeous
adapting your approach depending on individual needs and requirements. Ensuring that all queries are products,programs,processes and policies. 2 years experience in a client services and relationship management external and internal stakeholders. Helpdesk support experience is an advantage. High attention to detail and and service-orientated. Comfortable working in a fast-paced and challenging environment. Able to manage time,prioritze and adhere to strict deadlines. Experience in the call centre or retail industry is advantegeous
updates, fostering a positive and collaborative work environment Monitor and evaluate individual and corrective actions or recognition initiatives as needed Operations Management Monitor call centre metrics satisfaction Performance and Quality Assurance Ability to work in a fast-paced environment and adapt to changing ability to work independently and efficiently manage a contact centre 7 years of management experience in a software, CRM systems, and reporting tools (Dreamtec experience advantageous) Effective problem-solving and decision-making
engaging extensively with customers. Previous experience in Car Rental is preferred, but it is essential
Counter Sales/Internal Sales and Customer Service experience.
A Valid Drivers License and own transport
and admin skills.
Ability to work shifts.
A stable work history.
Reliable and contactable
/>This position involves shifts and weekend work (07h00 to 16h00 or 09h00 to 18h00 Monday to Friday
weekend)
You will need the following documents when applying;
appointments for technicians based on customer needs and technician availability.
appointments for technicians based on customer needs and technician availability. Communicate with customers and minimize downtime. Requirements: Previous experience in customer service or administrative roles, proactive attitude towards addressing customer needs. Knowledge of Samsung products and technical terminology
professional demeanour and have your own transport to work in Sandton? This role is the "face" of the company attention to detail for handling client bookings. Working hours 08H00 to 17H00 for 3 weeks & every 4th tertiary qualification advantageous Minimum 3 years' experience in administration and customer service Computer deleting passcodes managing this account maintenance Working in a shared email box Acceptance of booking requests as required Run tests to ensure everything is working smoothly Action any dial outs assigned Monitoring
professional demeanour and have your own transport to work in Sandton? This role is the "face" of the company attention to detail for handling client bookings. Working hours 08H00 to 17H00 for 3 weeks & every 4th tertiary qualification advantageous Minimum 3 years' experience in administration and customer service Computer deleting passcodes managing this account maintenance Working in a shared email box Acceptance of booking requests as required Run tests to ensure everything is working smoothly Action any dial outs assigned Monitoring
exceptional and professional customer service experience including to perform to the best of your abilities other departments if FCR cannot be done during FLT Working with third party vendors – logging cases, ensuring procedures pertaining to your role and daily functions Working shifts and overtime based on the rotational roster Client Services experience. Contact Centre qualification (Advantageous) Must be willing to work rotational demeanor. Adhere to processes and procedures. Able to work well under pressure. Computer literate (Intermediate)