- A relationship builder by nature
- A mature approach to life
in general
- Passionate about the business and detail
- Highly self-motivated and self-directed
- Comfortable assuming ownership for their role in the business
- Naturally intuitive
- Passionate a
system, taking required action and escalation handling. Delivering results as per Service Level Agreement system, taking required action and escalation handling. Delivering results as per Service Level Agreement
system, taking required action and escalation handling. Delivering results as per Service Level Agreement system, taking required action and escalation handling. Delivering results as per Service Level Agreement
Developing new ways to meet customers needs. Handling customer complaints Overseeing the interactions Delegating sales enquiries and ensuring enquiries are handled timeously Creating and executing retention campaigns
Developing new ways to meet customers needs. Handling customer complaints Overseeing the interactions Delegating sales enquiries and ensuring enquiries are handled timeously Creating and executing retention campaigns
product or service-related issues. Answering Calls: Handle inbound and/or outbound calls efficiently, adhering Manage multiple tasks simultaneously, such as handling calls, responding to emails, and assisting with regulations when interacting with customers and handling sensitive information. Upselling/Cross-Selling: consistently meeting performance metrics, including call handling time, first-call resolution rate, and customer
consultant in the Retention Contact Centre is to handle all consumer and business complaints, queries and stakeholders. The Retention consultant will also handle all consumer and business cancellations to prevent requests received within the Retention Department are handled efficiently and in line with service level agreements environment is essential. Minimum 1-year experience in handling technical queries, Retaining of customers and
consultant in the Retention Contact Centre is to handle all consumer and business complaints, queries and stakeholders. The Retention consultant will also handle all consumer and business cancellations to prevent requests received within the Retention Department are handled efficiently and in line with service level agreements environment is essential. Minimum 1-year experience in handling technical queries, Retaining of customers and
resources when required;