duties would include: – Dealing with bookings by phone – Preparing bills and taking payments – Dealing
information is provided to the customer and that calls which cannot be resolved are escalated to correct limited to):
information is provided to the customer and that calls which cannot be resolved are escalated to correct Responsibilities:
provide exceptional service through various channels (phone, email, chat, etc.) Build strong rapport and relationships
Tracker wants to act on all cancellation calls/e-mails received, with the focus on retaining the customer agreements and standards. Acting on all incoming calls within the SLA. Action e-mail requests received retention request. Effective utilization of the Call rating system. Demonstrate excellent knowledge of
Tracker wants to act on all cancellation calls/e-mails received, with the focus on retaining the customer agreements and standards. Acting on all incoming calls within the SLA. Action e-mail requests received retention request. Effective utilization of the Call rating system. Demonstrate excellent knowledge of